Policies

Complaints

Summary of the existing MiniMove complaints information; the full procedure still needs confirmation.

Last updated 26 October 2026. Items shown in [brackets] are still being confirmed.

Tell us your concern

Please speak to MiniMove or email contact@minimove.uk. We aim to acknowledge concerns promptly and respond in writing.

Escalating a concern

If you are not satisfied, or your concern is about a child’s safety, contact Suffolk Childcare Agency. Data protection concerns may also be raised with the Information Commissioner’s Office. If a child is in immediate danger, call 999.

Details still to confirm

[SCA contact details and registration number; complaint recording, response times and escalation procedure]

All policies · Privacy notice · Medication policy

For the full written procedure, email contact@minimove.uk.